all items returned with a gift receipt can be exchanged or refunded for store credit via a gift card.When and where should I use my active botanical facial mists? orders purchased via card cannot be returned for cash. the refund will be issued via the card used to purchase. Jewelry is only available to return for store credit or exchange.Īll new, full-price unopened/unworn clothing / home goods with tags attached can be returned or exchanged within 7 days with a receipt. In store purchases:ĭry goods, beauty, plants, & curiosities are final sale.Įxchanges / items redeemed with store credit are final sale. if there is an inventory issue and an item you order is out of stock, we will notify you as soon as possible. we do our best to ensure inventory is correct. if you would like the refund as store credit, this fee is waived.Īs a super small business, we appreciate your understanding.Īll items are processed from our brick & mortar location. for shop pay installments, this fee is 9%. If you need to cancel an order before it ships out for any reason, we are happy to oblige. however, we do have to charge a 5% cancellation fee to cover the transaction fees that are not refunded to us by our payment processor.
#Arq returns free#
Original shipping costs paid by the customer (ie orders not using the free shipping option / expedited orders ) are non-refundable. Refunds are typically processed between 2-5 business days upon return. Items eligible for return can purchased online can be returned at our brick & mortar within 7 days of receipt.
#Arq returns full#
packages received outside of this window may only be eligible for store credit if full priced or charged a 10% restocking fee. returns must be scanned as received by the carrier within 7 days of package delivery. We kindly ask all returns be shipped back in a timely manner. we strongly suggest insuring the package, as we are not responsible for packages sent with a label we did not provide. items you are more than welcome to return a package via another carrier or purchase return shipping yourself. return shipping costs will be deducted from the amount of the return. return labels typically cost about $11. please e-mail with your order number to initiate a return. we will send you back a printable shipping return label. We love being able to offer shoppay installment payments to our customers but due to the high processing fees, full price orders processed with shop pay installments are only available for exchange.Īll new, unopened/unworn home goods & clothing with tags attached can be returned with a return initiated within 5 days of receiving item. Jewelry, lingerie, swimwear, dry goods & beauty are final sale.Įxchanges & items processed with store credit are final sale.
#Arq returns for free#
items not eligible will be clearly marked on their product page "not eligible for free shipping" due to their weight.Īll items purchased with a discount promo code are only available for exchange or store credit. all orders returned to us via usps /ups marked with "insufficient address", "addressee not known", or "packaged refused" will be cancelled and refunded less a 15% restocking fee.
When filling out shipping information, please make sure your shipping address is correct. We will be available to help along the claims process.
The whole situation is unfortunate when it happens and we ask for your patience. We will not refund you for lost packages or items lost in transit. We suggest getting packages delivered to a secure address. Most of the time, a package will get temporarily lost in transit and magically show up after an extra week or two. While this doesn’t happen TOO often, the truth is it does happen occasionally. Once a package is passed off to the carrier, we can no longer be held responsible for lost or stolen packages or items damaged in transit.
WE INSURE EVERY ORDER FOR THE FULL VALUE AS A COURTESY. if you need an item received sooner than the 3-8 days it may take to ship, we suggest choosing a faster option.īoth usps & usps are available options at checkout. we do our best to process orders in 1-2 business days. We offer free ground shipping on orders over $200**.
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